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Support & Help

All support requests, billing/payment questions, and technical notices destek@binancefuturesbot.com are routed to. The guidelines below help you get a faster reply.

Response Times (target)
  • Billing/License: within 2–6 hours
  • Platform error (critical): as soon as possible
  • General requests: within 12–24 hours
Helpful to include in your request
  • Your Telegram username or account ID
  • Related channel name / -100… ID
  • Symbol, approximate time, and error message
  • Screenshot and a brief description if possible
Prioritization
  • Billing/License & access issues
  • System outage and critical error reports
  • General question, feedback, improvement suggestion
Privacy & Security
  • Your data is used only to respond to your request.
  • We never ask for API keys over email.
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Note: Response times are targets and may vary during busy periods and public holidays.

See how top traders are using Altrady to make profits

Altrady helps traders focus across exchanges with a clean interface and powerful tools. It’s built for practical, real-world execution.

Michael van de Poppe
Founder of MNTrading

Smart management, simple tracking, and a strong toolbox. A great workflow for traders who value clarity and control.

Adrian Zdunczyk
Founder and CEO of THE BIRB NEST

Frequently asked questions

A Binance trading bot connects via API keys, monitors market conditions, and places orders based on rules you configure (TP/SL, sizing, filters).

It depends on your strategy (Grid, DCA, Trend). Prioritize transparent logs, risk controls, and testability.

There is no universal best. The best bot is the one that matches your risk profile and can be validated with real data.

They automate execution while platforms provide strategy tooling, monitoring, and reporting through exchange APIs.

Central control, multi-exchange workflow, automation features, and performance tracking in one interface.

Yes. Configure triggers, exits, stop-loss rules, position sizing, and safety limits according to your system.

Yes, if you start with paper trading and strict limits. Automation does not remove risk.

Usually no. Most platforms provide UI-based configuration for strategies and safety rules.

Track PnL, drawdown, win rate, and per-strategy stats. Always keep an audit log of bot actions.

Yes: volatility, slippage, API misconfiguration, and strategy failure. Risk management is mandatory.