Company
Altrady helps traders focus across exchanges with a clean interface and powerful tools. It’s built for practical, real-world execution.
Michael van de Poppe
Founder of MNTrading
Update: 2026-01-16
Refund / Cancellation Policy
Because we provide digital, time-bound licenses, refund/cancellation processes are governed by the rules below.
1) General Principles
- Plans grant time-based licenses; service activates when the term starts.
- Local consumer law is reserved; mandatory provisions take precedence.
2) Refund Conditions
- Service has never been used and since the license start date 7 days have not elapsed, a refund request may be considered.
- Partial use (e.g., enabling AutoTrade / saving settings) may limit refund rights.
3) Cancellation and Renewal
- Subscriptions end automatically at term; if auto-renewal is off, no extra fee is charged.
- After renewal unused time will be assessed within the legal framework.
4) Application Process
- Via DM “Support” or by e-mail: support@domain.tld
- We request your transaction ID/tx-id and account details; the result is notified via e-mail/DM.
5) Exceptions
- Refund rights may be limited for promotional/coupon plans.
- User-caused security breaches/blocks may be excluded from refunds.
This text is for information only; local law and payment-provider rules may impose additional terms.